Maitre D’

Widely recognised as one of London’s most beautiful garden restaurants, The Ivy Chelsea Garden has become synonymous with elegant dining, vibrant energy, and exceptional hospitality.

Loved by locals and visitors alike, it is a restaurant full of character, atmosphere, and occasion.

We’re now searching for an exceptional Maitre D', someone who understands that a great welcome sets the tone for the entire experience.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands

Benefits & rewards:

• Competitive Salary: Benchmarked to industry
• Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
• Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate, and enjoy the occasion your way.
• Career Milestones Recognition: We commemorate each work anniversary with a dining voucher, our way of recognising the contribution you make to the team over time
• Long Service Holiday Reward: With our long service holiday reward, you receive additional holiday allowance with length of service, rewarding loyalty and dedication as your career with us grows.
• Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
• Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
• Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more

Key elements of your role as a Maitre D:

• Deliver an exceptional guest welcome and departure experience
• Manage reservations, walk-ins and table allocation to optimise covers and guest flow
• Build strong relationships with regular and VIP guests, delivering personalised service
• Handle guest feedback and resolve concerns professionally and promptly
• Lead and support the reception and hosting team, ensuring brand and service standards are met
• Work closely with management, reservations and wider team to ensure smooth operations.
• Monitor guest journey, restaurant pace and service flow, adjusting as required.
• Support team training and development, leading by example at all times.
• Uphold The Ivy Collection’s brand, health & safety and compliance standards.
• Represent the brand with confidence and professionalism during busy services and events.

About you:

• Proven experience as a Maître D’, Head Host or senior guest-facing professional in a premium, high-volume environment.
• Excellent guest relations and communication skills, with a natural ability to create a warm, confident and personalised welcome.
• Confident managing reservations, guest flow and table planning in a fast-paced restaurant.
• Experience leading, coaching or supporting reception and hosting teams.
• Calm, polished and solutions-focused under pressure.
• Strong attention to detail, presentation and professional standards.
• Commercially aware, with an understanding of maximising covers while protecting the guest experience.
• Confident handling guest feedback and resolving concerns with discretion.
• Flexible and adaptable, with availability to work evenings, weekends and key trading periods.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.