Private Dining Room Manager

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a passionate Private Dining Room Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Private Dining Room Manager :

• Manage all private dining events, ensuring exceptional service from enquiry to departure.
• Build strong relationships with guests, corporate clients and event organisers.
• Work closely with the Events Manager to ensure all private dining bookings are accurately planned, communicated and executed.
• Review and fully understand all function sheets, ensuring every event requirement is communicated clearly to the restaurant, kitchen and bar teams.
• Maximise revenue by driving private dining sales and increasing occupancy.
• Lead, inspire and develop the team, maintaining The Ivy Collection's exceptional service standards.
• Ensure all function rooms are presented to the highest standard before every event.
• Conduct pre-event briefings and post-event reviews to continuously improve service.
• Handle guest feedback professionally, resolving issues quickly and effectively.
• Ensure compliance with food safety, licensing, health & safety and company procedures.
• Act as the main operational contact during private dining events, ensuring smooth service and promptly resolving any issues
• Work collaboratively with senior management to identify new business opportunities and enhance the guest experience.

About you:

• You have 2 years + of experience in this position
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are a real team player
• You are friendly and professional with plenty of charisma and flair

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.